Wed 09 Dec 2015

Changes with Appointment of New Maintenance Service Provider:

Yarra Valley Water has appointed Ventia (formerly known as Thiess Services) to be the Maintenance Service Provider for the water and sewer network over the next five years. Ventia commenced as the Maintenance Service Provider on Monday, 16th November 2015.

New Processes for Land Development Activities:

Ventia will be involved with land development work for Planned Water Supply Interruptions and Live Sewer Works.

  1. Planned Water Supply Interruptions

    Ventia is responsible for coordinating all planned water supply interruption activities on behalf of Yarra Valley Water. The process for scheduling these works will remain unchanged. Consultants and contractors are reminded that:

  • All requests for a planned water supply interruption are made in easyACCESS;
  • A successful completion of water quality testing is required before a planned water supply interruption is scheduled;
  • 9 working days’ notice is required for all planned water supply interruptions; and
  • All planned water supply service interruptions are to be completed within 4 hours.

New Contact Details:

Effective from Monday the 9th of November, please direct your enquires to:


  1. Access Permits on Live Sewer Works

Access Permits have been replaced with the new Field Activity Notification process. Yarra Valley Water will no longer issue contractors and developers with an access permit.

Field Activity Notification:

Starting from Monday, 16 November 2015, Consultants and Contractors will be required to activate a Field Activity Notification. To do this you need an asset ID number.

The asset ID is established by using Yarra Valley Water’s GIS. This is accessible to all accredited suppliers via easyACCESS. The number should always be the nearest downstream Access Points i.e. MH, MS or IS.

Should you experience any difficulties with initially determining the asset ID via our GIS, please contact 1300 651 511 and Select Option 4.

Consultants and contractors will not need to pre-apply for an access permit.

Untitled-1If additional time is required to complete work, extend the Field Activity Notification by calling 9872 1373 before the expiry time.

Field Activity Notification In overtime:

When a field activity notification is activated, the call operator will request an emergency escalation contact. If a Field Activity Notification goes into overtime, Yarra Valley Water will attempt to contact the listed emergency contact to advise of the overtime notification.

Please note that from the 16 November; any previously issued Access Permit Numbers will be made redundant. Consultants and Contractors will need to quote an Asset Id if they wish to activate a Field Activity Notification.

If you have any further questions regards any of the above and the impact on your current development projects, please contact one of the following key personnel from Yarra Valley Water’s land development team