Terms & Conditions

Following Terms & Conditions apply to all transactions between Civil Train, Candidates and Employers involving the organisation, enrolment, delivery and invoicing of a training Course (Schedule & Onsite).

1. Enrolments & Payments

Candidates may be enrolled for Onsite Training or Scheduled Training via the CCF website, email or phone call to Civil Train, subject to compliance with each of the following:

  1. Any required enrolment forms/ evidence of ID must be completed and submitted prior to attending the Course.
  2. Payment of the Course Fee must be submitted at least two days prior to the Course date. Preferred methods of payment are via credit card or direct debit.
  3. Candidates will not be considered as a confirmed attendee until payment has been received in full. Confirmation will be sent via email to Candidates attending Scheduled Training and via Employers for group Onsite Training.

2. Cancellations & Refunds

  1. Candidate cancellations must be submitted direct to the Civil Train Administrator
  2. Candidates will be offered an alternate date for the same Course where available. If this is not required, the Course Fee previously paid for the Course will be refunded subject to the following conditions:
  • Cancellations received more than five Business Days prior to the Course date will receive a 100% refund.
  • Cancellations received between five and three Business Days prior to the Course date will receive a 50% refund.
  • Cancellations received less than three Business Days prior to the Course date will not receive a refund and forfeit the Course Fee. This will be waived if the Candidate can produce evidence of a medical condition or emergency that prevented them attending the Course.

3. Cancellation, Relocation or Reschedule

The cancellation, relocation or rescheduling of a Course by Civil Train may occur due to the following events:

  • Insufficient enrolment numbers: a new date will be organised, and enrolled Candidates offered the opportunity to attend the alternate Course.
  • If rescheduling is not possible the Course will be cancelled, and fees refunded.
  • In the case where the scheduled venue is for any reason unavailable or has become unsuitable for the intended use Civil Train will organise an alternate venue and Candidates will be notified at least three Business Days prior to the scheduled Course date.  If the new location is not practical for a Candidate, they have the option to transfer to a future Course or withdraw and a refund will be processed.

4. CISS (CCF) Cancellation or Reschedule

CISS Public Courses:

A student wishing to reschedule to a different date, a $75 rescheduling fee will be applicable providing if is prior to 5 full business days of the course start date. In the event of cancellation, costs will NOT be incurred if written notice is received 5 full business days prior to the course commencement date.

In the event an individual/s cancel, reschedule or withdraw within 3-5 full business days of the course start date, the following fees will apply – this is due to government funding implications:

  • $200.00 withdrawal/cancellation/reschedule fee will apply per participant

In the event of a No show, or non-attendance, or cancellation less than 3 business days’ notice

  • Participants who do not attend and with less than 3 business days’ written notice, including NO SHOW on the day(s), will incur the full CCF Scheduled Public Course Fee per person.

Enrolment and eligibility

Students are required to provide eligibility documentation during enrolment. Should all required evidence is not received and complete for each participant at least 3 full business days prior to course commencement, normal course fees will apply and the $0 fee will not be applicable

Onsite Courses Terms & Conditions – CISS Cancellation Policy:

Cancellation Policy: Cancellation costs will NOT be incurred if written notice is received 5 full business days prior to course commencement date.

Should the company postpone/reschedule the course 3 – 5 business days in advance, there will be a $750 rescheduling fee.

If less than 3 full business days’ notice from the first day of training the program is cancelled or postponed it will incur the full fee of the program (estimated $2,500 per day of training).

If an individual/s need to reschedule, a $75 rescheduling fee will be applicable to reschedule to an alternate date within 5 full business days of the course start date.

In the event an individual/s cancel, reschedule or withdraw within 3-5 full business days of the course start date, the following fees will apply – this is due to government funding implications:

  • $200.00 withdrawal/cancellation/reschedule fee will apply per participant.

No show, or reschedule, or cancellation less than 3 business days’ notice

  • Participants with less than 3 business days’ written notice of rescheduling or cancellation, including NO SHOW on the day(s), will incur the full CCF Scheduled Course fee per person.

You/your organisation will be invoiced for payment for any fees incurred. Other costs may be on-charged such as travel and accommodation if less than 72 hours’ notice is provided for postponement or cancellation.

Note: for CISS programs, eligibility checks and enrolment is required to be completed AT LEAST 3 business days prior. Therefore, substituting staff for others can be done but may incur the full scheduled fee if less than 3 full days’ notice is provided and/or enrolment is not received.

Enrolment and eligibility: If all required paperwork is not received and complete for each participant at least 3 full business days prior to course commencement, normal course fees will apply and the $0 fee will not be applicable.

Minimum numbers If the numbers of participants drop below the minimum agreed number, the client will be invoiced for the scheduled fee per participant under the minimum to ensure the program can run.

5. Issuing of Certificates and Cards

Civil Train will endeavour to issue certificates, statements and cards within thirty Business Days after Course completion except under the following conditions:

  • The Course requires Candidates to complete and submit a third-party report or course post work.  Once this has been received, processed and deemed competent, the relevant award will be issued. N.B. for some courses this may take up to a maximum of three months.
  • The Candidate has been deemed “not-competent” and will need to undergo further training and/or assessment.
  • Payment did not process or was not received: award will be issued once payment clears.

6. Recognised Prior Learning and Credit Transfers

Recognised Prior Learning (RPL) and Credit Transfers will be accepted and processed as per regulatory process.

7. Civil Train and Student Conduct

a. Civil Train will:

  • treat all Candidates with respect and not discriminate against an individual for any reason.
  • Provide access to a fair and equitable grievance and appeals process.
  • Accept and act on Course feedback to support continuous improvement.
  • Deliver high quality up to date materials

b. Course Candidates are expected to:

  • respect the Course Facilitator and other Candidates accepting other view points and take part in class discussions.
  • treat others in a fair and non-discriminating manner.
  • Respect and observe Intellectual Property Rights of materials delivered during the Course.
  • Observe attendance times of the Course.
  • Provide honest feedback on the Course material and venue at the completion of the Course.

8. Definitions

For the purposes of these of these Terms and Conditions the following terms shall be defined as follow: –

  • Business Day means a day that is not a Saturday, Sunday, or Public Holiday in Melbourne, Victoria.
  • Candidates means a person enrolled to undertake a Course.
  • Civil Train means a division of the Civil Contractors Federation.
  • Course means a course of training conducted by or on behalf of Civil Train.
  • Course Facilitator means the person or persons conducting the Course on behalf of Civil Train.
  • Course Fee means the fee payable by the Employer or the Candidate for the Candidate to undertake the Course.
  • Credit Transfers has the meaning shown in: https://www.asqa.gov.au/standards/chapter-2/clause-3.5
  • Employers means the employer of one or more Candidates undertaking a Course.
  • Intellectual Property Rights means all rights in the nature of copyright, trademarks, patents, or other similar rights.
  • Onsite Training has the meaning of unscheduled courses that are arranged and delivered for a specific group at their worksite or an agreed location.
  • Recognised Prior Learning has the meaning shown in: https://www.asqa.gov.au/faqs/provider-closures-students/what-rpl
  • Scheduled Training means the training conducted by Civil Train in accordance with the Schedule shown at: https://www.ccfvic.com.au/training-courses/training-calendar/